Business Operations Specialist
New
J
JobgetherPayments
Remote work opportunity within the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisMicrosoft ExcelMicrosoft OfficeProcess improvement
Requirements
- 2–4 years of experience in merchant services, payment operations, banking operations, reconciliations, or a similar field.
- Hands-on experience working with payment platforms and merchant processing systems.
- Experience performing reconciliations, researching exceptions, and resolving transaction discrepancies.
- Strong attention to detail with the ability to maintain accuracy in complex operational processes.
- Ability to analyze reports, identify trends, and translate findings into actionable recommendations.
- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Excel and Microsoft Office applications.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Process improvement mindset with adaptability and willingness to learn new systems and workflows.
- Understanding of merchant processing, card payments, deposits, refunds, and chargeback processes.
- Bachelor’s degree in business, accounting, finance, or a related field preferred; equivalent professional experience may be considered.
Responsibilities
- Lead and perform detailed reconciliations of merchant services activity, including deposits, fees, refunds, and chargebacks.
- Analyze transaction trends, investigate discrepancies, and identify root causes using multiple data sources.
- Manage merchant onboarding processes by ensuring accuracy, completeness, and adherence to operational standards.
- Identify opportunities to streamline onboarding workflows and improve overall merchant experience.
- Partner with finance, operations, and technology teams to resolve issues and enhance payment-related processes.
- Analyze transaction data and prepare insights that support operational decision-making.
- Serve as a subject matter resource for questions related to merchant activity, funding, and account operations.
- Evaluate existing workflows and recommend improvements that increase efficiency, scalability, and accuracy.
- Create and maintain standard operating procedures, documentation, and operational best practices.
- Support strategic initiatives and projects related to payment operations and infrastructure improvements.
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