Account Renewal Specialist
New
J
JobgetherCompliance and safety
Based in United States, Monday through Friday, 10:00 AM to 6:30 PM ESTFull-Time
SalaryBase compensation of $18 per hour plus performance-based bonus opportunities.
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Job Details
- Languages
- Bilingual proficiency in Spanish and English.
- Required Skills
- Communication SkillsCustomer serviceAttention to detailTime ManagementInterpersonal skillsComputer skills
Requirements
- Bilingual proficiency in Spanish and English.
- Availability to work Monday through Friday, 10:00 AM to 6:30 PM EST.
- Strong customer service, sales, and interpersonal communication skills.
- Ability to actively listen, identify customer needs, and provide effective solutions.
- Minimum typing speed of 35 words per minute while handling phone conversations.
- Strong computer skills with the ability to quickly learn new software platforms and systems.
- Ability to manage time effectively, prioritize tasks, and work independently.
- Positive and professional attitude in a high-volume customer environment.
- Strong attention to detail and ability to follow established processes.
- Previous call center or customer support experience preferred.
Responsibilities
- Manage a high volume of inbound and outbound renewal calls while maintaining professionalism, accuracy, and efficiency.
- Engage with existing customers to understand their needs, address concerns, and provide appropriate renewal solutions.
- Follow established communication processes while applying sound judgment and adapting conversations based on customer situations.
- Identify opportunities to improve customer satisfaction, retention, and overall account value.
- Meet or exceed individual and team renewal goals, sales targets, and performance metrics.
- Document customer interactions accurately and maintain organized account information.
- Research customer questions, clarify information, and provide timely resolutions.
- Deliver a consistent and positive customer experience in every interaction.
- Collaborate with internal teams to support customer needs and improve renewal processes.
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