Customer Experience Specialist: Retail
New
J
JobgetherRetail/Customer Success
Based in United StatesFull-TimeEntry
Salary17.31 - 21.88 USD per hour
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Job Details
- Experience
- 1+ year of experience
- Required Skills
- Critical thinkingTroubleshootingCustomer support
Requirements
- High school diploma or equivalent required.
- 1+ year of experience troubleshooting customer issues or supporting customer-facing operations.
- Experience managing multi-channel customer communications, including phone and email support.
- Familiarity with CRM systems or customer interaction management tools.
- Strong verbal and written communication skills with the ability to engage professionally with different audiences.
- Excellent critical thinking skills and the ability to evaluate problems and develop effective solutions.
- Strong customer service mindset with a focus on empathy, responsiveness, and creating positive experiences.
- Self-starter attitude with the ability to take ownership and move projects forward independently.
- Experience with retail, e-commerce platforms, or online retail operations is preferred.
Responsibilities
- Respond promptly and professionally to retail partner inquiries through multiple channels, including email and phone.
- Build trusted relationships with retail partners and communicate effectively with stakeholders at different organizational levels.
- Provide accurate guidance on products, services, and processes while helping partners navigate challenges.
- Document customer interactions, feedback, and resolutions to improve internal visibility and support processes.
- Diagnose partner pain points and deliver thoughtful, customized solutions.
- Collaborate with internal teams such as Product, Trust & Safety, and Engineering to escalate and resolve complex issues.
- Identify recurring themes and trends in partner communications to recommend operational improvements.
- Develop expertise in retail-focused products, services, and processes to provide high-quality support.
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