Call Center Representative
M
MCIBusiness Process Outsourcing
Australia, Canada, India, Philippines, United Kingdom, United StatesFull-TimeEntry
SalaryCompetitive base pay, plus variable bonus and contest incentives.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTechnical support
Requirements
- High school diploma or equivalent
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Ability to type at least 20 words per minute
- Strong organizational, written, and oral communication skills
- Customer service oriented with empathy and patience
- Highly reliable with consistent attendance and punctuality
- Aptitude for conflict resolution, negotiation, and problem solving
- Ability to multi-task and self-manage in a fast-paced environment
Responsibilities
- Listen to customers to understand and resolve their issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the management team
- Ensure first call resolution through effective problem solving
View Full Description & ApplyYou'll be redirected to the employer's site
