Member Support Associate Temp Bilingual (English/Spanish)

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TwinDigital Health

Scaling rapidly across the U.S., Tuesday-Saturday, 10:30am-7pm CSTContractEntry

Salary$21.00-$24.00 hourly

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Job Details

Completed a post-secondary program.
2+ years of experience in customer-facing roles.
Experience in a high-volume, queue-based contact center environment.
Demonstrated ability to resolve technical issues in real time while maintaining empathy.
Skilled in handling high-frequency interactions and challenging conversations with professionalism.
Ability to prioritize tasks, adapt quickly, and meet productivity targets in a metrics-driven workflow.
Strong organizational skills and attention to detail.
Ability to work Tuesday-Saturday, 10:30am-7pm CST.
Healthcare experience is preferred.
Bilingual fluency in English and Spanish is preferred.

Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors.
Support a continuous flow of scheduled, member-facing visits throughout the day, focusing on quality and consistency.
Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support.
Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime.
Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences.
Document all interactions accurately and in real time.
Manage and resolve support cases within a ticketing system.
Prioritize and triage inbound inquiries based on urgency and impact.
Consistently meet Service Level Agreements (SLAs) and performance metrics including first response time and customer satisfaction.

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