Member Support Associate Temp
New
T
Twin HealthDigital Health
Remote, USA, Tuesday-Saturday, 10:30am-7pm CSTContractEntry
Salary$21.00-$24.00 hourly
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Job Details
- Languages
- Fluent in English and Spanish preferred
- Experience
- 2+ years of experience in customer facing roles
- Required Skills
- Time ManagementFluency in EnglishCustomer support
Requirements
- Completed a post-secondary program
- 2+ years of experience in customer facing roles
- Experience in a high-volume, queue-based contact center environment
- Ability to resolve technical issues in real time while delivering empathetic, high-quality member experiences
- Clear, confident communicator skilled in handling high-frequency interactions
- Strong organizational skills with the ability to prioritize and adapt quickly
- Ability to consistently meet productivity and quality targets
- Team-oriented with a passion for member success and a track record of driving satisfaction
- Fluent in English and Spanish preferred
- Healthcare experience preferred
Responsibilities
- Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors
- Support a continuous flow of scheduled, member-facing visits throughout the day
- Engage with members via video and phone calls for a majority of the workday
- Handle back-to-back customer interactions across phone, video, and chat channels
- Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences
- Document all interactions accurately and in real time
- Manage and resolve support cases within a ticketing system
- Prioritize and triage inbound inquiries based on urgency and impact
- Consistently meet Service Level Agreements (SLAs) and performance metrics
- Collaborate cross-functionally to escalate and resolve complex issues
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