Account Manager
New
R
ReservInsurtech
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 6+ years of experience in Customer Success, Account Management, or Customer Services
- Required Skills
- Project ManagementData AnalysisAccount ManagementRelationship managementCustomer Success
Requirements
- 6+ years of experience in Customer Success, Account Management, or Customer Services.
- Experience in tech-enabled services, TPA, Insurtech, or B2B service delivery.
- Experience running performance business reviews or executive business reviews with enterprise customers.
- Proven ability to thrive in cross-functional environments and influence without authority.
- Strong organizational and project management skills.
- Deep sense of accountability and ownership.
- Ability to juggle multiple customers and priorities effectively.
- Curiosity and creativity for complex problem solving.
- Interest in building and scaling a world-class CS function.
- Understanding of the P&C Insurance industry and claims value chain (preferred).
Responsibilities
- Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
- Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
- Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
- Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
- Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
- Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.
- Support seamless handoffs from Onboarding to post-go-live engagement.
- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization.
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