Ready Reserve Disaster Support Agent
New
S
SentureDisaster Response
United StatesTemporaryEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceActive listeningData entry
Requirements
- High School Diploma or GED required.
- Previous call center or customer service experience strongly preferred.
- Strong verbal and written communication skills.
- Ability to demonstrate empathy and professionalism when assisting individuals experiencing difficult circumstances.
- Ability to multitask and navigate multiple systems simultaneously.
- Basic computer proficiency, including internet navigation and web-based applications.
- Ability to sit for extended periods while working.
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems.
- Must be able to meet the minimum internet speed requirements for specific program.
- Must complete all required assessments including a digital interview from a computer or laptop.
Responsibilities
- Provide professional, compassionate, and accurate customer support via telephone.
- Assist individuals impacted by disasters and emergencies by answering questions and providing guidance based on established procedures.
- Navigate multiple web-based systems to access and document information.
- Accurately record customer interactions in company databases.
- Verify customer information and make updates as needed.
- Actively listen to understand customer needs and provide appropriate assistance.
- Conduct follow-up communications when required.
- Participate in outbound calling activities, including client-specific surveys and information gathering.
- Maintain schedule adherence and performance expectations.
- Use performance metrics and feedback to continuously improve service delivery.
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