German Player Support Advocate
New
S
SideVideo Game Services
Although you may be working anywhere in the World, UK hours and shift patternsFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluency in German & conversational in English
- Experience
- No experience required.
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Fluency in German
- Conversational English skills
- Strong attention to detail
- Strong communication and computer skills
- Ability to work collaboratively in a multilingual team
- Logical, methodical thinking with problem-solving skills
- Patience, perseverance, and high concentration levels
- Comfortable discussing technical issues related to gaming hardware
- Ability to multitask across chats, emails, and occasional calls
- Passion for delivering excellent customer experience
Responsibilities
- Ensure customer queries are answered with the aim of a first-time resolution with care and professionalism.
- Respond to queries within agreed response times while protecting confidentiality.
- Resolve technical issues via live chat through fault-finding analysis and solution provision.
- Communicate effectively within a dynamic team structure to meet individual and shared objectives.
- Maintain high-quality service standards through exceptional customer responses.
- Identify trends in customer queries by collaborating with the wider global community.
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