Compliance Specialist III, Credential Support
New
N
Nightingale CollegeHigher Education / Healthcare
RemoteFull-TimeSenior
Salary29.5 - 31.5 USD per hour
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Job Details
- Experience
- Minimum of two years' experience in credentialing or administrative support
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- Minimum of two years' experience in credentialing or administrative support within education or healthcare settings.
- Demonstrated proficiency in professional communication across multiple mediums.
- Strong customer service skills with experience handling high-volume caseloads.
- Proficiency with Microsoft Office products.
- Proficiency with credentialing software.
- Bachelor's degree from an accredited institution (preferred).
Responsibilities
- Guide learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings.
- Provide guidance on navigating credentialing systems and interpreting College and EL requirements.
- Communicate with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly.
- Monitor learner progress for large cohorts, identifying compliance risks, and implementing corrective actions.
- Support training and mentoring of Specialists I and II to build team capacity and process efficiency.
- Collaborate cross-functionally to resolve escalated credentialing issues and improve workflow processes.
- Maintain accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes.
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