Product Support Specialist I
H
HouzzSaaS / Technology
Remote - USFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 6 months to 2 years
- Required Skills
- Customer serviceAccount ManagementTroubleshootingTechnical support
Requirements
- At least 6 months to 2 years of technical and/or subscription-based support experience.
- Customer service experience.
- Strong written and verbal communication skills.
- Strong listening skills to identify customer pain points.
- Tech-savviness to conduct virtual presentations and troubleshoot issues.
- Ability to work efficiently in a high-volume, fast-paced environment.
- Resourcefulness and multitasking ability.
- Tenacity to exceed monthly objectives.
- Team-oriented mindset.
- Detail and task-oriented.
Responsibilities
- Respond to inbound calls and messages via case rotation to provide customer support.
- Support Industry Solutions teams to reduce churn and increase software engagement.
- Answer software questions regarding program performance and functionality.
- Manage membership questions, including cancellations, upgrades, and renewals.
- Train professionals on software through Zoom meetings.
- Refer professionals to upsell teams for account upgrades.
- Collaborate with internal teams like Client Success and Account Executives for case escalations.
- Maintain key performance indicators including QA, phone SLA, and CSAT.
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