Product Technical Support Specialist
New
Z
ZOLLMedical Devices
Pittsburgh Hybrid / Remote Other Locations, ETFull-TimeMiddle
Salary19 - 23 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeCRMCustomer support
Requirements
- Associate's or Bachelor's Degree in a related field preferred.
- Proven experience in product support or a customer-facing role.
- Strong oral and written communication skills with the ability to translate technical issues for end users.
- Exceptional customer service skills and empathy for patient contact.
- Technical aptitude or experience troubleshooting product-related systems.
- Computer literacy, including proficiency in Microsoft Office.
- Availability to cover 24/7 support with at least one weekend day required.
- Ability to work a second-shift schedule.
- Experience with CRM systems and support tools is a plus.
- Medical or clinical experience is a plus.
Responsibilities
- Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.
- Guide or educate patients and customers in proper product maintenance and use.
- Document and maintain comprehensive records of customer interactions.
- Identify and document alleged product deficiencies in accordance with regulatory requirements.
- Provide 24/7 backup support and coordinate with field personnel to dispatch representatives to patient locations.
- Participate in cross-functional team meetings to discuss product improvements.
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