Bilingual Collection Agent / Consumer Resolution Specialist
New
K
Kompato AIFinancial Services
United StatesFull-TimeMiddle
SalaryUSD 65000 - 85000 / year
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Job Details
- Languages
- Native or fluent Spanish speaker with professional-level English proficiency.
- Experience
- 5+ years
- Required Skills
- NegotiationCRM
Requirements
- Native or fluent Spanish speaker with professional-level English proficiency
- 5+ years proven collections experience in accounts receivable, debt collection, or consumer finance
- Clean compliance record with no regulatory violations or disciplinary actions
- Track record of meeting or exceeding collection goals and performance metrics
- Deep knowledge of FDCPA, TCPA, and CFPB regulations
- Exceptional negotiation and problem-solving skills in both Spanish and English
- Ability to handle difficult conversations with empathy and persistence
- Cultural competency working with diverse Latino communities
- Proficiency with CRM systems, dialers, and omni-channel platforms
- Self-motivated and accountable for remote work environment
- Secure home office with reliable internet and private workspace
Responsibilities
- Contact consumers in Spanish and English to negotiate payment arrangements
- Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship
- Proactively identify opportunities to resolve accounts and drive positive outcomes
- Navigate cultural sensitivities around money, family obligations, and financial stress
- Quickly and effectively resolve disputes and complaints in both languages
- Handle escalated collection cases requiring expert judgment
- Document all interactions thoroughly for compliance and quality assurance
- Provide feedback to improve AI agent performance with Spanish-speaking consumers
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