Coordinating Center Associate
New
U
UBCPharmaceutical Support
Remote, US, EST (8:00 AM-4:30 PM, 9:00 AM-5:30 PM, 10:00 AM-7:00 PM, 11:00 AM-8:00 PM)ContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- High School Graduate (some college preferred).
- 3+ years of relevant experience.
- Customer service experience preferred.
- Proficiency with personal computers and Microsoft Office.
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize tasks effectively.
- Ability to work on complex or multiple programs requiring critical thought.
- Ability to adapt in a dynamic work environment.
- Ability to maintain accurate information and work with minimal supervision.
- Ability to work a flexible schedule, including rotating shifts and occasional evening shifts.
Responsibilities
- Handle inbound and outbound contacts from patients and healthcare providers.
- Retrieve data and address discrepancies via phone, fax, and email.
- Perform follow-up on missing information, including data entry and safety reporting.
- Apply updates and corrections in secure program applications or CTMS.
- Document all communications accurately in contact logs per SOPs.
- Ensure program compliance, including documentation of non-compliant events and provider follow-up.
- Assist in site recruitment, launch activities, and preparation of materials for client meetings.
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