Customer Success Manager (Enterprise)
New
K
KnowBe4IT Security
Remote positions open in the US office only.Full-TimeMiddle
Salary$84,000 - $94,000 including base, bonuses and commissions
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelNegotiationCRMCustomer SuccessGoogle Workspace
Requirements
- Associate’s Degree or equivalent work experience and education.
- Experience managing accounts with 1000+ employees.
- Experience managing accounts with complex IT systems.
- Experience communicating with high-level executives in enterprise accounts.
- Familiarity with standard concepts and practices in the IT Security field.
- Experience with Salesforce or other CRM.
- Experience with Microsoft Excel and Word.
- Experience with Gmail and Google Docs.
- SACP Certification.
- Prior experience as a Customer Success Manager.
Responsibilities
- Forge relationships with new and existing customers, including management and executive stakeholders.
- Develop strategy and plans for achieving customer objectives.
- Assess customer security awareness program maturity and strategize for sustainable culture.
- Manage customer onboarding, including configuration and training.
- Monitor customer usage, adoption, and health metrics.
- Perform periodic business and strategic engagement reviews.
- Coordinate with internal teams for technical support and renewal activities.
- Identify and initiate interest in add-on and upgrade opportunities.
- Maintain impeccable account administration in the CRM.
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