Customer Success Engineer
New
G
GitLabDevSecOps
Located in the United States, Mexico, and Brazil.Full-TimeMiddle
Salary$105,600 — $158,400 USD
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Job Details
- Languages
- Fluency in English and Spanish; Portuguese is a strong plus.
- Required Skills
- Software DevelopmentCI/CDGitLab
Requirements
- Fluency in English and Spanish.
- Technical background in software development or systems engineering.
- Experience supporting one or more GitLab use cases (source code management, CI/CD, DevSecOps, or Agile Planning).
- Proficiency with DevSecOps tools or adjacent technical tooling.
- Comfort discussing architecture, workflows, and implementation tradeoffs.
- Strong communication skills for complex technical and organizational topics in writing and live settings.
- Experience operating as a trusted technical advisor in a post-sales environment.
- Strong time management and prioritization skills for a pooled engagement model.
- Continuous learning mindset.
Responsibilities
- Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey.
- Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation including source code management, CI/CD, DevSecOps, and Agile Planning.
- Deliver practical, customer-specific enablement through webinars, hands-on labs, and office hours in a pooled support model.
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities.
- Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
- Build and maintain specialty competency in technologies aligned with GitLab's market focus.
- Contribute to customer-facing learning resources, including documentation and video content.
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