Customer Onboarding Consultant, Enterprise
New
C
ClerriHealthTech, SaaS
While we're open to fully remote candidates based in the U.S., we're currently prioritizing candidates who live within commuting distance of our office in Chesterbrook, PA, for a hybrid work setup.Full-TimeMiddle
SalaryBase salary of $90,000, and variable compensation plan of $20,000, plus company equity
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Job Details
- Experience
- Minimum of 4 years
- Required Skills
- Project ManagementSalesforceCRMCustomer SuccessSaaS
Requirements
- Minimum of 4 years of successful enterprise customer implementation or customer success experience in a SaaS company.
- Proven experience implementing or onboarding large enterprise accounts.
- Experience consulting and communicating with director-level and above customers.
- Solid understanding and experience in customer-facing project management.
- Proven track record of leading large projects with intricate or evolving requirements.
- Demonstrated ability to guide and support delivery teams and apply critical thinking to ensure customer-centric solutions.
- Advanced knowledge of CRM tools (Salesforce preferred).
- Bachelor’s degree in any field.
Responsibilities
- Collaborate with account executives to ensure a successful customer handoff.
- Consult with decision makers on pricing and plan creation to meet best practices.
- Build and execute strategic implementation plans for customers to meet and exceed goals.
- Conduct technical training for stakeholders and users to ensure ease of use.
- Manage cross-functional team activities to ensure deadlines are met.
- Monitor underperforming accounts and provide guidance to overcome roadblocks.
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