Director, Technical Success - SecOps
New
Z
ZscalerCybersecurity
Remote - USAFull-TimeDirector
Salary199,500 - 285,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceCloud ComputingData AnalysisCustomer Success
Requirements
- 8+ years of experience in customer success, account management, or related roles.
- At least 5 years in a management role overseeing individual contributors or subordinate managers.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a relevant field.
- Experience managing customer relationships in a B2B SaaS environment.
- Solid understanding of security operations, networking, security technologies, and cloud computing.
- Proficiency in analyzing complex data to identify trends, forecast behavior, and make evidence-based decisions.
- Demonstrated curiosity and active exploration of AI tools and integrating new technologies into workflows.
- Experience with cybersecurity or cloud services is preferred.
Responsibilities
- Develop the vision and operating structure for the SecOps Technical Success team in the Americas, India, and Israel.
- Implement strategies to enhance customer satisfaction, retention, and growth.
- Collaborate with global Customer Success leadership to align SecOps goals with corporate strategy.
- Build strong relationships with key stakeholders for Strategic accounts.
- Oversee the development of tailored customer success plans to increase adoption, expansion, and renewal.
- Address technical challenges and advocate for customer needs to influence product roadmaps.
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