Service Manager
New
R
RateHawkTravel Tech
Kazakhstan. Georgia. Armenia. Bulgaria. Romania. EgyptFull-TimeMiddle
SalaryBase payment + monthly bonus
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Job Details
- Languages
- Advanced level of English and Hebrew
- Required Skills
- SQLTableauAccount ManagementCRM
Requirements
- Advanced level of English and Hebrew (speaking and writing).
- Comfortable using CRM systems and data dashboards.
- Strong empathy and ability to focus on results.
- Capable of multitasking and handling stress effectively.
- Ability to grasp new information quickly.
- Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage.
- Experience in account or service management is a plus.
Responsibilities
- Be the go-to person for a select group of key partners and handle escalations.
- Monitor ongoing cases in the CRM to ensure timely resolution.
- Send regular updates to clients and maintain proactive communication.
- Track performance metrics and prepare reports using Tableau and SQL.
- Represent client needs in internal meetings with operations and tech teams.
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