Technical Account Manager
New
T
TwilioCommunications Technology
Remote - Colombia, 9am to 6pm Central TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years of relevant experience
- Required Skills
- Node.jsPHPPythonJavaJavascriptC#ReduxReactRESTful APIs
Requirements
- 4+ years of relevant experience.
- Experience managing dedicated customer accounts.
- Proficiency in RESTful technology and API troubleshooting.
- Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, including React and Redux.
- Strong understanding of network troubleshooting (TCP/UDP) and basics of SSL/TLS.
- Experience troubleshooting use of Twilio helper libraries.
- Advanced time management and prioritization skills, with the ability to work under pressure.
- Excellent communication skills for technical and non-technical audiences via phone or email.
- Inquisitive mindset and dedication to customer experience.
Responsibilities
- Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
- Work with developers, architects, and support personnel to resolve complex, high-impact problems.
- Collaborate with teammates and internal teams via Slack and report bugs via JIRA.
- Analyze customer trends and patterns to drive betterments and report findings to management.
- Provide proactive guidance to customers to maximize value and minimize environment susceptibility to downtime.
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