Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and help drive them to resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.
AWSCloud ComputingKubernetes+4 more
Showing 1 of 19 positions
About Ubiminds
Ubiminds pioneers the connection between top-tier Latin American tech talent and innovative software companies across North America. We don't just fill roles; we build and scale high-performing distributed teams, navigating the complexities of international employment for both companies and professionals. Our mission is to empower global careers and foster growth for hundreds of engineers, designers, and product experts.
How We Work
Ubiminds operates with a 'People First' philosophy, fostering a supportive and collaborative remote-first environment. We believe in continuous improvement and empower you to challenge yourself daily. Our headquarters in Florianópolis, Brazil, serves as an optional hub with amenities, but your work happens where you thrive best.
Work remotely from anywhere in Latin America with full back-office support.
Collaborate in a 'People First' culture focused on honesty and transparency.
Embrace continuous learning and challenge yourself with new opportunities.
Team members support each other to make things happen.
Access to our Florianópolis HQ for those who prefer an office environment.
Engineering at Ubiminds
Our clients are building the next generation of software, meaning you'll tackle diverse and complex engineering challenges across various domains. You will design scalable AI-native ERP systems, build high-impact healthcare data platforms, or develop cutting-edge digital interviewing solutions. We value engineers who proactively identify problems and craft elegant, maintainable solutions.
Build AI-agentic systems capable of planning, coding, testing, and deploying.
Design scalable integrations between internal systems and third-party platforms.
Develop web features, resolve bugs, and optimize performance within product suites.
Utilize AI tools like Copilot and Claude Code to accelerate development.
Work across diverse tech stacks including .NET, C#, Python, Django, React, and Rust.
Why Join Us
Access long-term international careers with leading US and Canadian software companies.
Receive comprehensive back-office support, including legal, HR, and career guidance.
Elevate your skills with free English lessons from native speakers.
Work remotely with company-provided equipment, ensuring a seamless setup.
Join a GPTW-certified company that invests in your professional growth and well-being.
Benefits & Perks
Company-provided equipment (MacBook, etc.).
Full back-office support: Legal, Accounting, HR Business Partner, and Delivery team.
Career and cultural mentoring to navigate US work culture.
Free English lessons with a native speaker.
Referral bonus program.
Optional use of the Florianópolis HQ with weekly quick massages, snacks, and games.