- Build strong relationships and act as the main point of contact for delivery topics.
- Lead regular client syncs, ensuring alignment, transparency, and satisfaction.
- Clearly communicate the business impact and value generated by consultants.
- Monitor consultant performance and ensure alignment with client expectations.
- Track delivery health, proactively identifying and mitigating risks.
- Provide visibility into results, outcomes, and overall impact.
- Build trust with consultants through regular check-ins and ongoing support.
- Identify early signs of disengagement or attrition risk and act proactively.
- Partner with People teams to support development and retention strategies.
- Manage outsourcing projects, ensuring alignment on scope, timelines, and deliverables.
Project ManagementAccount ManagementStakeholder management