Director, Client Experience (Pre-Sales Experience & Implementation)
New
N
NavanCorporate Travel
Remote (USA)Full-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 8–10+ years
- Required Skills
- Business IntelligenceData AnalysisCross-functional Team Leadership
Requirements
- 8–10+ years of progressive leadership experience in Client Experience, Revenue Operations, Global Implementation, or Technical Onboarding.
- Strong background leading multi-regional teams across complex, cross-functional organizational landscapes.
- Masterful negotiation and relationship-building skills to manage high-level commercial stakeholders.
- Proven ability to set and enforce operational guardrails with commercial leadership.
- Advanced analytical skills using business intelligence and data to influence organizational behavior.
- Experience within corporate travel ecosystems is preferred.
- Strong critical and independent thinking capabilities in high-growth, ambiguous environments.
- Demonstrated ability to serve as an executive escalation point for complex deals and implementation roadblocks.
Responsibilities
- Deploy a specialized 'Sales Squad' to embed support expertise into late-stage enterprise sales pitches.
- Forge strategic governance between global commercial leadership and Global Operations and Services teams.
- Govern and standardize operational scope of services and tier definitions for sales teams and prospects.
- Simplify legacy service offerings into unified packages to reduce market confusion.
- Serve as the primary executive liaison and operational source of truth during high-value pitches and RFPs.
- Drive process improvements and automated frameworks to compress time-to-value (TTV) after contract signing.
- Establish and manage a data reporting suite tracking launch velocity and scoping trends.
- Monitor key performance metrics for the pre-sales and implementation lifecycle.
View Full Description & ApplyYou'll be redirected to the employer's site
