MSL Support and Clinician Engagement (West)
New
G
GeneDxGenetics and Genomics
RemoteFull-TimeMiddle
Salary75,000 - 89,000 USD per year
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Job Details
- Required Skills
- CRM
Requirements
- Bachelor’s degree in genetics, biology, healthcare, life sciences, or related fields.
- Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians.
- High level of organization, attention to detail, and comfort managing multiple concurrent requests.
- Ability to work independently in a remote environment while collaborating closely with a national team.
- Proficiency in Microsoft Office 365 and comfort level with learning new systems and tools.
- Willing to travel 25% as needed.
Responsibilities
- Serve as a point of contact for inbound clinician communications directed to the MSL team.
- Deliver proactive onboarding support for new ordering clinicians.
- Track early ordering behavior and identify opportunities for education, clarification, or escalation.
- Respond to routine, non-interpretive questions related to test utilization, ordering workflows, and report navigation.
- Triage requests for test result discussions and scientific consults to the appropriate MSL.
- Prepare concise background summaries to support efficient hand-off of communication to MSLs.
- Manage and organize shared MSL inboxes, ensuring timely and professional responses.
- Document clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.
- Contribute to the continuous improvement of MSL workflows, templates, and clinician support materials.
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