Senior Project Manager - ServiceNow Telecom
New
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NewRocketIT Services, Telecommunications
Remote - East US, EST hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8–12 years of business/IT experience, with 5+ years leading technology projects
- Required Skills
- Project ManagementAgileServiceNow
Requirements
- 8–12 years of business/IT experience, with 5+ years leading technology projects (Agile and Waterfall).
- Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
- Strong leadership, facilitation, communication, and stakeholder management skills.
- Experience working in matrixed organizations and managing global teams.
- Strong understanding of ServiceNow domains and platform capabilities (preferred).
- PMP Certification required.
- Agile/Scrum certifications preferred.
- Bachelor’s degree in business, IT, or related field.
- ServiceNow Certifications & Accreditations preferred.
Responsibilities
- Lead complex ServiceNow projects across ITSM, CSM, FSM, HRSM, and other product areas.
- Manage project execution, timelines, budgets, scope, and stakeholder communication.
- Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
- Facilitate workshops, meetings, and status reviews with internal and client teams.
- Prepare detailed project plans, status reports, and performance measurement reports.
- Mitigate risks and remove project barriers while ensuring quality standards.
- Support internal change management activities and strategic initiatives within NewRocket.
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