Senior Solutions Consultant
New
Z
ZendeskSaaS, Customer Experience
United StatesFull-TimeSenior
SalaryUSD 188000 - 282000 / year
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceBusiness IntelligenceMachine LearningRESTful APIsSaaSNLP
Requirements
- 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software.
- Strong knowledge of web/scripting technologies and SaaS architectures.
- Proven experience designing and executing customer pilots and proofs of concept.
- Deep understanding of AI technologies including LLMs, ChatGPT, NLP, and automation frameworks.
- Expertise in at least one domain such as CCaaS, Customer Service software, ITSM, BI, or Workforce Management.
- Strong analytical and storytelling abilities to connect technical capabilities to strategic business impact.
- Demonstrable domain expertise in one or more vertical industries.
- Excellent interpersonal, communication, presentation, and writing skills.
- Bachelor’s degree or equivalent work experience.
- Willingness and ability to travel as required.
Responsibilities
- Conduct thorough discovery sessions to understand customer challenges and perform AI readiness assessments.
- Design tailored demos and proofs of value that demonstrate Zendesk's differentiated value.
- Translate advanced AI/ML capabilities into clear, business-focused narratives for diverse audiences.
- Own the end-to-end technical engagement from qualification and design through pilot execution.
- Architect secure, scalable solutions leveraging APIs, middleware, telephony, and cloud platforms.
- Collaborate cross-functionally to align customer needs with product roadmaps and influence future innovation.
- Use analytics and AI performance metrics to demonstrate ROI and inform continuous improvement.
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