Technical Support Consultant
New
S
SupportYourAppTechnical Support
Astana, Astana, Kazakhstan. Sumqayit, Sumqayit, Azerbaijan. Bucharest, Bucharest, Romania. Rabat, Rabat-Salé-Kénitra, Morocco. Tunis, Tunis Governorate, Tunisia. Kyiv, Kyiv city, Ukraine, GMT+3ContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (C1 or higher)
- Experience
- 3-5 years
- Required Skills
- SQLAnalytical SkillsCustomer serviceTroubleshootingData visualizationTechnical supportPostman
Requirements
- Excellent English skills (at least C1 for both spoken and written)
- 3-5 years of experience in customer and technical support role
- Proven knowledge of the payments ecosystem mechanisms
- Ability to troubleshoot using databases & other technical tools
- Excellent customer-facing skills
- Strong analytical thinking and research skills
- Ability to identify when an escalation to the Engineering team is required
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection (minimum 45 Mbps download and 20 Mbps upload)
Responsibilities
- Deliver outstanding technical support via emails and video calls
- Collaborate with internal teams to investigate and resolve customer issues efficiently
- Represent the company by ensuring a positive customer experience throughout the issue resolution process
- Develop strong product knowledge to provide accurate guidance and support
- Assist customers with customized reports and analysis using data visualization tools
- Monitor and troubleshoot connection issues using internal and external tools
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system
- Escalate complex technical issues to engineering teams when required to ensure timely resolution
- Maintain deep understanding of client solutions and meet KPI
View Full Description & ApplyYou'll be redirected to the employer's site
