Senior Support Analyst
H
H1Healthcare Tech
India RemoteFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English (written and spoken)
- Experience
- 3–5 years
- Required Skills
- SQLSalesforceJiraMicrosoft ExcelSaaSZendeskCustomer support
Requirements
- 3–5 years of experience in a customer-facing support role.
- Previous experience within a SaaS business environment.
- Fluent in English (written and spoken).
- Knowledge of ticketing systems such as Zendesk, JIRA, or Salesforce.
- Ability to distill complex concepts for different audiences with varying levels of technical expertise.
- Strong organizational skills and ability to track multiple issues or projects.
- Excellent communication and interpersonal skills.
- Self-starter capable of working hands-on, independently, and collaboratively.
- Detail-oriented and accountable for the accuracy of work.
- Basic Excel and Word skills (preferred).
- Basic SQL skills (preferred).
Responsibilities
- Serve as the first point of contact for all customer questions and queries.
- Construct and execute plans to identify, escalate, and remediate operational challenges.
- Receive, answer, solve, or route all tickets within Zendesk.
- Collaborate effectively with Sales, Customer Success, Implementation, Engineering, and Product teams.
- Educate users and provide additional training where needed.
- Document support ticket trends and replicate/validate bugs for proper categorization.
- Identify opportunities for platform improvements and create technical documentation.
View Full Description & ApplyYou'll be redirected to the employer's site
