Customer Success Manager
New
B
BridgewayB2B SaaS
Location: Remote. Preference is given to East Coast candidates.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessHubSpotGenerative AI
Requirements
- 4+ years in Customer Success, Account Management, or a related client-facing role within a B2B SaaS or technology environment
- Strong executive communication and stakeholder influence skills
- Proficiency with generative AI tools (e.g., Claude, Copilot, ChatGPT)
- Proficiency with CRM systems (e.g., Hubspot, Salesforce)
- Bachelor’s degree in Business, Communications, or a related field
- Proficiency with CS platforms (e.g., Gainsight, Totango, ChurnZero) is a plus
- Experience in benefits administration, HR technology, or a related regulated industry is a plus
Responsibilities
- Own customer lifecycle from onboarding through expansion
- Identify, shape, and close expansion opportunities in partnership with Sales
- Proactively mitigate churn risk through data-driven engagement strategies
- Develop and execute customer success plans tied to revenue growth or operational efficiency
- Drive product adoption as the foundation for value realization
- Act as the internal orchestrator across Sales, Product, Engineering, Professional Services, and Support
- Lead QBRs focused on value realization and commercial outcomes
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