Account Manager
New
M
MCGHealthcare Software
Location: RemoteFull-TimeMiddle
Salary$65,000 - 91,000
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceCustomer serviceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- BA/BS degree.
- Experience in Account Management, Customer Service, or other market-facing roles with proven results.
- Experience in healthcare and/or software/technology service industries.
- Proficiency with CRM solutions, specifically Gainsight and Salesforce.
- Demonstrated ability to build professional relationships and resolve complex customer issues.
- Strong assessment, prioritization, and resource engagement skills.
- Collaborative orientation focused on customer outcomes and value.
- Energy, enthusiasm, and exceptional organizational skills to manage customer contact and task completion.
Responsibilities
- Establish and maintain ongoing relationships with an assigned list of MCG customers.
- Conduct regular business reviews and customer outreach in accordance with internal policy and process requirements.
- Learn and apply the MCG Customer Success Tool Kit to elevate the quality of outcomes.
- Manage schedule and calendar to accommodate customer needs and internal stakeholder requirements.
- Research and troubleshoot customer issues, leveraging knowledge of MCG solutions, services, and resources.
- Develop customer Outcomes Plan and Objectives to help drive clients toward their goals.
- Document all client communication in CRM platforms like Gainsight and Salesforce.
- Support the MCG Finance team with basis verification and invoice follow-up.
View Full Description & ApplyYou'll be redirected to the employer's site
