CRM Manager
New
H
HealiosHealthcare
Remote in the UKContractManager
Salary45,000 - 50,000 GBP per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisReportingHubSpot
Requirements
- 5+ years of CRM experience with extensive hands-on expertise in HubSpot.
- Proven experience configuring HubSpot across both Sales Hub and Marketing Hub.
- Strong understanding of CRM strategy, marketing automation, customer segmentation and sales enablement.
- Experience designing CRM structures that support persona-based targeting and personalised customer journeys.
- Excellent analytical and reporting skills, with the ability to build dashboards and define KPIs.
- Experience integrating HubSpot with third-party platforms.
- Experience within healthcare, clinical services or another regulated environment is highly desirable.
- Strategic thinker comfortable with both long-term strategy and hands-on implementation.
- Ability to build strong relationships quickly and work in a fast-paced team.
Responsibilities
- Work with stakeholders to define the CRM data model, governance framework and customer lifecycle.
- Lead the configuration and optimisation of HubSpot to meet sales and marketing requirements across both brands.
- Configure and manage core CRM functionality, including contact management, data auditing and mapping, lifecycle stages, segmentation and sequencing.
- Develop a scalable segmentation framework supporting personalised customer experiences and targeted campaigns.
- Design and implement marketing automations, nurture journeys, email templates, marketing assets and campaign workflows.
- Integrate HubSpot with other business platforms and ensure robust data architecture and governance.
- Define and document a scalable CRM strategy aligned to business growth.
- Develop a reporting and measurement framework that tracks performance across the entire customer journey.
- Partner closely with Sales, Marketing, Digital and Content teams to maximise CRM adoption.
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