- Develop customer relationships with key NHS decision-makers to drive revenue growth.
- Understand customer challenges and goals to create solutions with internal cross-functional teams.
- Plan and attend virtual and in-person meetings with target customers.
- Map key decision-makers and build plans to grow brand advocacy and NPS.
- Facilitate regular account meetings using qualitative and quantitative data to track performance.
- Update customer information in the CRM system.
- Collaborate with Growth, Operations, Clinical, Finance, Product, and Tech teams to ensure a coordinated customer experience.
- Prepare customer impact reports focused on client and family needs.
- Provide market insights to inform company strategies and maintain competitive advantage.