Coordenador de Engajamento - Foco em Rentabilização
New
J
JobgetherFinancial Services
BrazilFull-TimeMiddle
SalaryCompetitive fixed salary package.
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Job Details
- Required Skills
- SQLBusiness AnalysisMicrosoft Power BITableauMicrosoft ExcelA/B testingGoogle SheetsLooker
Requirements
- Previous experience in Business Analytics, Growth, Customer Engagement, Revenue Management, or similar analytical roles.
- Advanced SQL skills with experience extracting, manipulating, and analyzing large datasets.
- Strong proficiency in BI tools such as Looker, Power BI, Tableau, or equivalent platforms.
- Advanced knowledge of Excel and/or Google Sheets, including financial modeling and sensitivity analysis.
- Solid understanding of applied statistics, experimentation methodologies, and A/B testing frameworks.
- Familiarity with financial business metrics such as TPV, margins, churn, incremental revenue, and customer profitability indicators.
- Strong analytical mindset with the ability to transform complex data into actionable business insights.
- Excellent communication and stakeholder management skills, with experience working in cross-functional environments.
- Ability to prioritize multiple initiatives and thrive in fast-paced, high-growth environments.
Responsibilities
- Develop a deep understanding of customer segments, behaviors, and engagement patterns across multiple financial products, defining tailored strategies to improve adoption and retention.
- Design, structure, and execute engagement initiatives, experiments, and product offers aimed at increasing product usage and customer lifetime value.
- Monitor and analyze key business indicators such as revenue, TPV, churn, profitability, and product adoption, identifying opportunities and risks.
- Prepare operational and financial reports, providing actionable insights and executive-level recommendations to support strategic decision-making.
- Partner with cross-functional teams including Product, Marketing, Legal, CRM, and Pricing to execute and assess customer engagement initiatives.
- Evaluate the financial and operational impact of initiatives through ROI analysis, payback calculations, and business performance assessments.
- Promote a culture of experimentation and continuous optimization through data analysis and customer-centric decision-making.
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