Retention Strategist - DTC eCommerce
R
Right Hook DigitalDTC eCommerce
United States. CanadaFull-TimeMiddle
Salary75,000 - 95,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project Management
Requirements
- 2+ years of hands-on Klaviyo experience managing DTC eCommerce accounts including flows, campaigns, segmentation, and deliverability
- Proven track record of driving measurable retention results
- Strong commercial instinct with a focus on revenue and profit
- Client-facing experience owning relationships, presenting strategy, and navigating difficult conversations
- Experience managing or directing a small team or pod
- Strong project management skills with the ability to manage deadlines
- Excellent written and verbal communication skills
- Submission of a 2-minute intro video for consideration
Responsibilities
- Own the retention strategy across your client portfolio including flows, campaigns, segmentation, SMS, and lifecycle health
- Use data to identify the highest-leverage opportunities in each account and build a clear plan to capture them
- Brief and direct your pod including an email specialist and designer to ensure efficient execution
- Lead client relationships including monthly reporting, strategy presentations, and performance discussions
- Connect work to LTV, repeat purchase rate, CAC payback, and contribution margin
- Collaborate cross-functionally with paid social and Google pods on multi-channel clients
- Stay ahead of platform changes, emerging tools, and industry trends
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