Director of Account Management
New
J
JobgetherSaaS
Based in the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in a similar account management leadership role, including at least 3 years managing teams within a SaaS environment.
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.
- 5+ years of experience in a similar account management leadership role.
- 3+ years managing teams within a SaaS environment.
- Proven success leading high-performing account management teams and developing scalable customer success strategies.
- Strong understanding of SaaS customer lifecycle management and revenue metrics (NRR, CAC, LTV).
- Demonstrated experience managing renewals, retention strategies, upselling, and cross-selling.
- Experience forecasting revenue and managing renewal pipelines.
- Strong analytical skills to interpret customer data, trends, and performance metrics.
- Excellent communication, negotiation, and relationship-building skills.
- Experience using CRM systems, customer success platforms, and reporting tools.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Experience in food safety or compliance industries is a plus.
Responsibilities
- Lead, coach, and develop Account Management and Key Account Management teams to achieve renewal, retention, and expansion objectives.
- Establish a customer-centric culture focused on long-term partnerships, customer satisfaction, and revenue growth.
- Own account portfolio performance, including renewal rates, churn prevention, upsell opportunities, and cross-sell strategies.
- Develop and execute strategic account plans that strengthen customer relationships and maximize customer lifetime value.
- Maintain accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and expansion targets.
- Build and improve forecasting processes to provide accurate visibility into renewals, churn risks, growth opportunities, and revenue performance.
- Conduct regular portfolio reviews to evaluate account health, identify risks, and ensure proactive customer engagement.
- Establish operating rhythms around account planning, customer health monitoring, renewal preparation, and risk mitigation.
- Partner with sales, product, customer support, and other internal teams to align customer strategies and improve the overall customer experience.
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