Court Coverage Specialist
New
D
DocketlyLegal Tech
Location: Indiana US (Remote), Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)Full-TimeMiddle
Salary20 - 22 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- NegotiationAccount ManagementData entryCRMGoogle Workspace
Requirements
- 1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, or scheduling).
- Comfortable and efficient on the phone with strong verbal and written communication skills.
- Proven ability to manage multiple open items simultaneously and stay organized.
- Ability to remain calm and decisive under deadline pressure.
- Tech-comfortable and quick to learn new platforms.
- High school diploma or equivalent.
- Experience in staffing, gig-platform operations, or high-volume call centers preferred.
- Track record of hitting or exceeding KPIs in a metrics-driven role preferred.
- Familiarity with CRM or scheduling tools preferred.
- Exposure to legal, court, or collections operations preferred.
- Comfortable on Mac OS and Google Workspace preferred.
Responsibilities
- Own a portfolio of open court hearings and work them daily by phone, text, and email to secure attorney coverage.
- Negotiate fees in real time, handling counteroffers and managing price points to ensure coverage.
- Triage a fast-moving pipeline, prioritizing competing hearings and making sound judgment calls.
- Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
- Onboard new attorneys, answer questions, and serve as their primary point of contact.
- Maintain law-firm client relations by updating them on hearing status.
- Log activity, confirm assignments, and maintain an accurate, clean data pipeline.
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