Director of RevOps
New
K
KetchSaaS / Data Privacy
This is a remote role within the United States.Full-TimeDirector
Salary$180,000 - $220,000 a year
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Job Details
- Languages
- English
- Experience
- 10+ years in operational roles at SaaS companies, including 5+ years supporting Customer Success, Professional Services, Support, and/or Renewals teams.
- Required Skills
- Data AnalysisSalesforceCRMHubSpot
Requirements
- 10+ years in operational roles at SaaS companies.
- 5+ years supporting Customer Success, Professional Services, Support, and/or Renewals teams.
- Demonstrated track record of designing and implementing scalable business systems.
- Hands-on expertise with CRM and CS platforms (e.g., Salesforce, Hubspot, Gainsight).
- Proven experience running analyses that inform process and systems improvements.
- Demonstrated, hands-on use of AI to multiply output in systems work, analytics, or tool-building.
- Comfort operating as a senior individual contributor.
- Bachelor’s degree or equivalent.
- English language fluency (spoken and written).
Responsibilities
- Design and implement scalable systems for onboarding, health scoring, escalations, capacity forecasting, and renewal motions.
- Develop analytical models to monitor churn risk, expansion opportunities, services margins, and support efficiency.
- Build and maintain operational infrastructure for the partner ecosystem, including onboarding, deal registration, and co-sell reporting.
- Support core sales operations through pipeline hygiene, forecasting cadence, and CRM workflow improvements.
- Leverage AI tools to accelerate systems design, integration, and build self-serve analytical reporting for business leaders.
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