- Design and implement scalable systems for onboarding, health scoring, escalations, capacity forecasting, and renewal motions.
- Develop analytical models to monitor churn risk, expansion opportunities, services margins, and support efficiency.
- Build and maintain operational infrastructure for the partner ecosystem, including onboarding, deal registration, and co-sell reporting.
- Support core sales operations through pipeline hygiene, forecasting cadence, and CRM workflow improvements.
- Leverage AI tools to accelerate systems design, integration, and build self-serve analytical reporting for business leaders.
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