Call Center Agent

New
2
24 Hours GroupCustomer Service
United States, Pacific Time ZoneFull-TimeEntry
Salary not disclosed
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Job Details

Required Skills
Customer serviceLead Generation

Requirements

  • Computer: Intel Core i7 8th gen+/i5 10th gen+ or AMD Ryzen 5/7/9 (3600+) or Mac equivalent.
  • Minimum 12 GB RAM.
  • Minimum 128 GB SSD storage.
  • Minimum 2 GB graphics memory.
  • Primary internet: Download 40mbps+, Upload 25mbps+, Jitter <10ms, Latency <160ms.
  • Secondary internet backup: Download 25mbps+, Upload 25mbps+, Jitter <10ms, Latency <160ms.
  • Reliable power backup capable of sustaining 8 hours (Generators, solar, or inverters; UPS alone is insufficient).

Responsibilities

  • Manage a high volume of incoming and outgoing calls.
  • Identify client needs and provide effective solutions.
  • Answer inbound calls professionally.
  • Convert inbound calls into qualified leads.
  • Convert leads into active towing jobs.
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