Executive / Sr. Executive - Renewal & Retention
New
M
MyOperatorCustomer Success
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- NegotiationAccount ManagementActive listening
Requirements
- Excellent written and verbal communication skills.
- Proven experience in coordination with cross-functional teams (e.g., CSMs, Sales).
- Excellent negotiation skills.
- Strong phone contact handling skills.
- Strong active listening skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to handle a high volume of calls (up to 60 per day).
Responsibilities
- Ensure timely renewals of clients on a monthly basis.
- Ensure timely payments of bills at the time of renewals.
- Coordinate with team members across departments.
- Follow up with existing clients for monthly renewals.
- Maintain monthly reports related to client renewals, cancellations, and upgrades.
- Handle client tickets regarding renewal purposes.
- Submit daily, monthly, and quarterly reports to the reporting manager.
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