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Senior Support Consultant

Senior Support Consultant

New
F
Follow Up BossReal Estate Tech
U.S. employees may live in any of the 50 United States, with limited exceptions.Full-TimeSenior
SalaryIn California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $25.90 - $41.50 hourly. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $24.60 - $39.40 hourly.
Apply NowOpens the employer's application page

Job Details

Required Skills
CRMCustomer supportSaaSZendesk

Requirements

  • Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales.
  • Previous experience working with a CRM, real estate, and SaaS environments.
  • Strong technical troubleshooting and problem-solving skills.
  • Ability to support customers through cross-system workflows and data synchronization.
  • Ability to learn and explain evolving Zillow integration requirements and setup dependencies.
  • Thoughtfulness and resourcefulness.
  • Experience working in a fast-paced environment.
  • Extraordinary grammar and spelling skills with high attention to detail.
  • Exceptional written and verbal communication skills.
  • Comfortable helping customers understand connected systems and technical setup requirements.
  • Ability to work weekend availability as part of the overall schedule.

Responsibilities

  • Answer incoming phone calls from customers to offer support.
  • Answer support tickets to help customers and free trials using Zendesk.
  • Educate customers on newly released features, functionality, and best practices within Follow Up Boss.
  • Guide customers through Zillow integration setup and adoption.
  • Troubleshoot Zillow integration issues such as profile-linking problems, lead assignment mismatches, and sync expectations.
  • Advocate for customers’ requests and needs across the entire company.
  • Monitor accounts to ensure customers realize value and proactively look for warning signs of churn.
  • Onboard and set up new accounts, including customers adopting Zillow-connected workflows.
  • Maintain support documentation and shared knowledge base.
View Full Description & ApplyYou'll be redirected to the employer's site
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $25.90 - $41.50 hourly. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $24.60 - $39.40 hourly.
Apply Now