- Own the full post-sale lifecycle from contract signature through renewal.
- Manage structured onboarding for the first 60 days, including setup, configuration, and launch.
- Drive user activation and adoption through regular check-ins and performance reviews.
- Monitor customer engagement and health metrics to identify churn risks early.
- Execute renewal playbooks, forecasting, and contract negotiations.
- Maintain accurate records and customer data in Salesforce.
- Partner with Product and RevOps teams to provide feedback and improve onboarding processes.
Data AnalysisSalesforceAccount Management+1 more