Senior Support Engineer
N
NebiusCloud AI Infrastructure
Remote - EuropeFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- PythonBashKubernetesGoLinuxNetworking
Requirements
- Strong Linux troubleshooting skills
- Strong Kubernetes and container experience
- Solid understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or similar environments
- Good networking fundamentals
- Ability to write scripts or small tools in Python, Bash, Go, or similar
- Experience working on production issues that require structured debugging and cross-team collaboration
- Ability to work independently and stay effective when the path to resolution is not obvious
- Clear written communication, especially when explaining technical issues to customers and internal teams
- Experience with GPU-based infrastructure (Valuable)
- Familiarity with AI/ML or LLM-related workloads (Valuable)
- Understanding of inference and training pipelines (Valuable)
- Experience improving observability, tooling, or operational workflows (Valuable)
Responsibilities
- Investigate and resolve complex technical issues in customer environments
- Troubleshoot across Linux, Kubernetes, cloud infrastructure, networking, storage, and GPU-related workloads
- Support customers running containerized systems, inference workloads, training jobs, or other distributed platforms
- Act as a senior escalation point for production incidents
- Reproduce issues, narrow down root causes, and work with engineering on long-term fixes
- Build or improve internal scripts, troubleshooting tools, and operational documentation
- Help make support more scalable through better automation, observability, and process improvements
- Communicate clearly with customers during active investigations and incidents
- Take part in weekend coverage and urgent issue response
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