Senior Account Manager
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BlueTuskrE-commerce Agency
New York, New York, United States. Chicago, Illinois, United States. Miami, Florida, United States. Boston, Massachusetts, United States. Charlotte, North Carolina, United States. Philadelphia, Pennsylvania, United StatesFull-TimeSenior
SalaryBase salary: $90,000; On-Target Earnings (OTE): $100,000–$105,000 total
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementClient relationship management
Requirements
- 5+ years of agency experience, including direct client management.
- Experience directly managing client relationships, including proactive communication and escalation handling.
- Experience overseeing or mentoring other Account Managers/Strategists.
- Familiarity with paid media, organic media, or creative concepts.
- Ability to translate specialist work into client-friendly language.
- Comfort managing a portfolio of multiple clients simultaneously.
- E-commerce or D2C client experience.
- Strong verbal and written communication skills.
- Experience partnering cross-functionally with performance media, project management, or creative teams.
- Track record of building or improving account management processes, templates, or playbooks.
- Experience conducting in-person client visits or QBRs.
Responsibilities
- Serve as the primary point of contact for a portfolio of 6–8 e-commerce clients.
- Oversee, coach, and mentor a team of Account Strategists.
- Proactively manage client relationships, identify risks, and handle escalations.
- Collaborate with performance and project management teams to ensure aligned execution.
- Develop and improve account management processes, playbooks, and templates.
- Partner with agency leadership to define and report on department-level KPIs.
- Build structure for client experiences including check-ins and client visits.
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