Technical Customer Support

New

Fiscal.aiFintech / SaaS

Fully Remote - Philippines, Monday–Friday, 9:00 AM – 5:00 PM EDT/ESTContractMiddle

Salary1,200 - 1,400 USD per month

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Job Details

3+ years experience in customer support, technical support, or customer success within SaaS, Fintech, financial data, or developer-facing products.
Financial Data Literacy: Ability to understand and explain company financial statements, ratios, estimates, transcripts, tickers, exchanges, ETFs, ADRs, coverage gaps, and data update timing.
Strong experience and interest in financial markets.
Technical Support Skills: Comfortable troubleshooting REST APIs, MCP integrations, API keys, JSON/error payloads, rate limits, browser issues, screenshots, and console logs.
Support Triage Judgment: Ability to identify whether an issue belongs to support, billing, product, data operations, or engineering, and escalate with clear context when needed.
Clear Written Communication: Strong ability to write concise, accurate, plain-language replies that explain technical or policy issues.
Systems Fluency: Experience working with shared inboxes, Slack/internal review workflows, ticketing systems (Linear), billing tools (Stripe).
Familiarity with fintech, market data, SaaS subscriptions, developer APIs, or investment research workflows is a strong advantage.

Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems.
Troubleshoot account, billing, product, API, MCP, and financial data issues with strong triage judgment.
Explain financial data, platform limitations, API access, coverage, and update timing in concise, customer-friendly language.
Escalate issues to product, data operations, or engineering with clear context when they cannot be resolved directly.
Identify recurring support patterns and surface product, documentation, data quality, or workflow improvements.

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