- Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems.
- Troubleshoot account, billing, product, API, MCP, and financial data issues with strong triage judgment.
- Explain financial data, platform limitations, API access, coverage, and update timing in concise, customer-friendly language.
- Escalate issues to product, data operations, or engineering with clear context when they cannot be resolved directly.
- Identify recurring support patterns and surface product, documentation, data quality, or workflow improvements.