Technical Support Representative, Tier 1
New
T
TurnitinComputer Software
PhilippinesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent spoken/written English
- Required Skills
- Communication SkillsProblem SolvingMicrosoft OfficeLinuxDocumentationTechnical supportCustomer supportSaaS
Requirements
- Bachelor’s degree or relevant experience working in a customer support role.
- Fluent spoken and written English.
- Excellent computer skills and ability to perform in a fast-paced environment.
- Knowledge of Windows, Mac, or Linux operating systems.
- Good understanding of Microsoft Office products.
- Excellent planning and organizational skills.
- Ability to work with sensitive and confidential material with excellent judgment.
- Ability to manage multiple projects, set priorities, work independently, and perform under pressure.
- Must be available for weekend work and early/late hours.
Responsibilities
- Proactively support the Turnitin product line via email, phone, and live chat.
- Ensure problem resolution, system access, and optimal system performance for customers.
- Coordinate closely with Engineering and Product Management on all product issues and releases.
- Develop positive customer and cultural relations.
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
View Full Description & ApplyYou'll be redirected to the employer's site
