Senior Technical Solutions Engineer
New
R
RegScaleCybersecurity GRC
RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of software engineering experience; Bachelor's degree with 10+ years or Master's with 7+ years of relevant experience.
- Required Skills
- DockerPythonSQLBashCybersecurityKubernetesRESTful APIsSaaS
Requirements
- 5+ years of software engineering experience.
- Bachelor's degree in a technical field with 10+ years of relevant experience, or a master's degree with 7+ years of experience.
- Proficiency in Python or Bash, with experience in at least one additional programming language (e.g., C#, Golang, Rust, SQL, TypeScript, Java, JavaScript).
- Experience with data manipulation of structured and unstructured data, data exchange, transformation, and developing REST APIs.
- Hands-on experience accessing and integrating with commercial software platforms via APIs or point-to-point integrations.
- Proficiency in requirements gathering.
- Strong troubleshooting and diagnostic skills.
- Proven experience in an enterprise software or B2B SaaS company, ideally in cybersecurity or GRC.
- Experience operating as part of a high-performing, cross-functional team in technical services or solutions engineering.
Responsibilities
- Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption.
- Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies.
- Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.
- Create, maintain, and document product integration scripts to support ongoing platform extensibility.
- Develop technical solutions and demonstrate the RegScale platform in customer engagement and sales support scenarios.
- Deliver customer training to support successful platform adoption.
- Capture and communicate customer technical requirements to the Product team.
- Enable the Customer Success team by creating technical training for customers.
- Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.
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