Technical Support Engineer
New
S
SprintoCompliance Automation
Remote (India)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-4 years
- Required Skills
- TroubleshootingTechnical supportChange Management
Requirements
- 2-4 years of customer or technical support experience.
- Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
- Hands-on experience with Cloud platforms.
- Experience with API integrations.
- Experience with change management tools.
- Calm under pressure, empathetic, patient, and customer-focused.
- Familiarity with Freshdesk is a bonus.
Responsibilities
- Provide fast, effective customer support across chat, email, Slack, and video (24x7).
- Deliver clear, helpful solutions troubleshooting integrations, APIs, and cloud infrastructure issues.
- Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
- Stay on the cutting-edge of product developments and security compliance.
- Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.
View Full Description & ApplyYou'll be redirected to the employer's site
