Italian Customer Care Agent
M
Mercier Consultancy GroupConsumer Electronics
A fully remote working model based within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Italian
- Required Skills
- Customer serviceTechnical supportCRM
Requirements
- Native or fluent Italian language skills (spoken and written).
- Previous experience in customer service, e-commerce support, or consumer electronics.
- Strong computer literacy and confidence using digital tools and CRM platforms.
- Ability to communicate technical information clearly and accessibly.
- Excellent communication, problem-solving, and interpersonal skills.
- Customer-first mindset and professional, empathetic approach.
- Genuine interest in consumer electronics and online retail trends.
Responsibilities
- Serve as the primary point of contact for Italian-speaking customers handling inquiries via phone, email, and live chat.
- Assist customers with product selection, technical specifications, compatibility, and usage guidance.
- Manage and resolve order-related issues such as tracking, returns, exchanges, and refunds.
- Troubleshoot technical concerns related to consumer electronics purchases.
- Maintain accurate records of interactions and transactions within the CRM system.
- Provide personalized recommendations regarding promotions and new product launches.
- Collaborate with internal logistics and technical support teams for concern resolution.
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