Customer Support Specialist
A
AircallSaaS Customer Communications
Remote from USA (Select States), Monday - Friday 9-6 PM ESTFull-TimeMiddle
Salary$40,000 — $50,000 USD
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Job Details
- Required Skills
- MultitaskingCustomer supportSaaS
Requirements
- Experience in a SaaS B2B customer support role (preferred)
- Excellent written and verbal communication skills
- Technical aptitude
- Strong curiosity to investigate issues
- Empathy to build positive customer experiences
- Ability to multi-task across different tools and platforms
- Willingness to work with multiple teams in an international environment
Responsibilities
- Identify, investigate, escalate, and advise customers on their questions and concerns
- Interact with customers to support their team efficiency
- Work closely with the global support team to resolve customer issues
- Manage and prioritize daily workload efficiently
- Share feedback and ideas for team improvement
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